WARRANTY LENGTH OF COVERAGE
All OEM (original equipment manufacturer) keys and remotes carry a 6-Month Warranty that are purchased directly from our company. Remotes and keys supplied by customer are not covered under warranty.
WHO IS COVERED UNDER THIS WARRANTY
Our Retail Customers (You, Your) who purchase both parts and labor from us and retain the receipt from such purchase. A Retail Customer is defined as a general consumer who contacted Us directly and not through an active auto club membership or insurance company. You must keep Your receipt as proof of purchased parts, service and date of sale and submit a copy of the receipt with a warranty claim.
WHAT DOES THIS WARRANTY COVER
Parts and labor to repair or replace covered items not to exceed the original purchase price of the key(s), ignition, lock and or remote fob(s) or $400, whichever is less, on all products purchased. If full replacement is required due to loss, a limit of one key/remote in the 6 month period. If Your purchase was precipitated by referral from Your active membership in an established auto club or insurance company, Your warranty coverage is limited to repairs only. Customer’s loss of time or compensation, directly or indirectly related or incidental to loss of use of parts and labor purchased from Us. Parts, labor and material loss not listed and paid for on the original invoice. More than one key or remote replacement within Period of Coverage. Extended trip charges to complete a warranty claim. Dead batteries in electronic remotes/fobs/parts. Lost or stolen locks/keys/remotes purchased through active membership in an auto club. Cost of lockout services. If Your purchase was precipitated by referral from Your active membership in an established auto club or insurance company, Your warranty coverage is limited to repairs only. Delaware Auto Keys retains the right to deny warranty service if we suspect intentional damage, misuse, tampering, or battery depletion.
- Covers Manufacturer defects.
- DOES NOT cover batteries.
- DOES NOT cover lost or stolen remotes or keys.
- DOES NOT cover lockout services.
- DOES NOT cover failure of customer supplied parts.
WHAT IS THE PERIOD OF COVERAGE
Warranty coverage begins on the date of purchase, then becomes expired on the same date, 6 months after the date of purchase listed on receipt or invoice.
WHAT WILL WE DO TO CORRECT PROBLEMS
If parts purchased from Delaware Auto Keys become unusable due to a manufacturer defect, We will repair, reprogram or replace same parts and labor with a new or remanufactured part of the same kind and quality.
WHAT WE WILL NOT DO
Delaware Auto Keys will not travel beyond or ship parts outside our local service area or honor any claim that has been submitted after date of warranty coverage period expiration. We will not replace a remote or key if it can be repaired. We will not replace a key or remote if already replaced within the coverage period.