Warranty

WARRANTY LENGTH OF COVERAGE

New OEM  & Refurbished OEM Products:

All of our OEM keys and remotes carry a 6-Month Warranty that are purchased directly from our company. Remotes and keys supplied by customer are not covered under warranty.

Aftermarket Products:

All of our aftermarket keys and remotes carry a 2-Month Warranty that are purchased directly from our company.

Customer Supplied Products:

Remotes and keys supplied by customer are not covered under warranty.
*As for why we are unable to offer a warranty on products not supplied by Delaware Auto Keys? Once a remote programs into a vehicle there is no reason that it should drop out of system memory. In all cases it would point to a defective remote. Considering that this remote or key was not purchased directly from us we can only offer limited support. To avoid any issues we recommend purchasing from us.

WHO IS COVERED UNDER THIS WARRANTY

Our Retail Customers (You, Your) who purchase both parts and labor from us and retain the receipt from such purchase. A Retail Customer is defined as a general consumer who contacted Us directly and not through an active auto club membership or insurance company. You must keep Your receipt as proof of purchased parts, service and date of sale and submit a copy of the receipt with a warranty claim.

WHAT DOES THIS WARRANTY COVER

Parts and labor to repair or replace covered items not to exceed the original purchase price of the key(s), ignition, lock and or remote fob(s) or $400, whichever is less, on all products purchased. If full replacement is required due to loss, a limit of one key/remote in the 6 month period. If Your purchase was precipitated by referral from Your active membership in an established auto club or insurance company, Your warranty coverage is limited to repairs only. Customer’s loss of time or compensation, directly or indirectly related or incidental to loss of use of parts and labor purchased from Us. Parts, labor and material loss not listed and paid for on the original invoice. More than one key or remote replacement within Period of Coverage. Extended trip charges to complete a warranty claim. Dead batteries in electronic remotes/fobs/parts. Lost or stolen locks/keys/remotes purchased through active membership in an auto club. Cost of lockout services. If Your purchase was precipitated by referral from Your active membership in an established auto club or insurance company, Your warranty coverage is limited to repairs only. Delaware Auto Keys retains the right to deny warranty service if we suspect intentional damage, misuse, tampering, or battery depletion. 

Summary:

  • Covers Manufacturer defects.
  • DOES NOT cover batteries.
  • DOES NOT cover lost or stolen remotes or keys.
  • DOES NOT cover lockout services.
  • DOES NOT cover failure of customer supplied parts.

WHAT IS THE PERIOD OF COVERAGE

Warranty coverage begins on the date of purchase.

Warranty coverage begins on the day of service completion, please see your service receipt or invoice for your exact starting date of warranty coverage.

Warranty Coverage Length:
New OEM  & Refurbished OEM: 6 Month Warranty
Aftermarket: 2 Month Warranty
Customer Supplied:  Remotes and keys supplied by customer are not covered under warranty.

WHAT WILL WE DO TO CORRECT PROBLEMS

If parts purchased from Delaware Auto Keys become unusable due to a manufacturer defect, We will repair, reprogram or replace same parts and labor with a new or remanufactured part of the same kind and quality.

WHAT WE WILL NOT DO

Delaware Auto Keys will not travel beyond or ship parts outside our local service area or honor any claim that has been submitted after date of warranty coverage period expiration. We will not replace a remote or key if it can be repaired. We will not replace a key or remote if already replaced within the coverage period.