Questions and answers
DO YOU OFFER WEEKEND SERVICE?
Absolutely! However times our limited and our weekend appointment slots tend to fill quickly – Subject to Weekend Service Availability. Once a weekend service is booked our expert key specialist will reach out to you to confirm your appointment.
IMPORTANT: You will also be given a special contact number as our regular business phone number is non-operational on the weekends.
DO YOU HAVE MY KEY OR REMOTE IN STOCK?
Chances are we do! We have over 4,000+ key/remotes in stock. We work heavily with renowned dealerships throughout Delaware and experience first-hand any new vehicles or keys that appear on the market. Believe it or not, we may just be the only company with your key/remote in stock.
WHAT DO I NEED TO PROVE THAT I AM THE VEHICLE OWNER?
We require that you have a valid government issued ID that matches either the vehicle registration or title.
DO YOU SERVICE COMMERCIAL OR RESIDENTIAL LOCKS?
Many years ago we did, now we only specialize in the automotive sector. We believe focusing in one area is much better than attempting to be a Jack/Jane of all trades. Once upon a time, Delaware Auto Keys (previously known as Absolute Locksmith) serviced many large companies and government properties – and maybe even your neighbor’s residential door lock down the street!
WHAT IS A PROXIMITY KEY?
Modern cars these days tend to come with proximity keys, which allow the driver to unlock and start the vehicle without having to remove the key from one’s pocket.
IS THERE A LIMIT TO THE NUMBER OF REMOTES I CAN PROGRAM TO WORK WITH MY SYSTEM?
This limit varies from vehicle to vehicle. Most vehicles are fully capable of storing up to six; however, some vehicles can only store up to two. Most of the time your vehicles owner manual will specify this limit.
DOES MY REMOTE REQUIRE PROGRAMMING?
Absolutely! Unless it came pre-programmed from the dealership. Depending on the year/make/model of your vehicle, you can often find programming instructions in the owner’s manual. We program most vehicles.
DOES THE MAKE, MODEL AND YEAR SEARCH GUARANTEE MY CORRECT REMOTE?
Our product key finder database is updated regularly. Unfortunately, some vehicles have many variations of keys/remotes. While using our product-finder is a great tool – it’s not 100% perfect. But rest assured, our vehicles are fully equipped to deal with these issues. In some rare cases you may have one of our team members reach out to confirm details.
HOW DO I KNOW I’M PURCHASING THE CORRECT REMOTE/KEY FOR MY VEHICLE?
In most cases are product finder is dynamic enough to route you to your exact key compatible with your vehicle we’ve included questions along with the selection process to help you identify the correct key. If by chance your still unsure contact us and we will assist you with your product selection.
CAN YOU PROGRAM AN AFTERMARKET BLANK KEY/REMOTE?
Of course—however, we do not recommend “aftermarket” keys or remotes. If you want a durable, long-lasting, reliable key we highly recommend you choose an OEM (original equipment manufacturer). We at Delaware Auto Keys supply OEM products. Imagine going on vacation and being stranded all because you wanted to save a few extra dollars on a NON-OEM key. We hear about these situations and of course deal with them regularly.
DO YOU MAKE PROXIMITY KEYS?
Just kidding – of course we do! We’ve been working with push-to-start systems since they were introduced. Rest assured we have your proximity remote in stock, and ready to be programmed to your vehicle.
ARE YOU LICENSED AND INSURED?
IS THERE A UNIVERSAL CAR REMOTE?
Like the kind that operates all vehicles universally? In most cases no. Vehicles tend to work and operate on completely different electronic spectrums. Some utilizing security components made by Texas Instruments (yes – like the calculators in school), and of course the widely known Phillips. There are some aftermarket solutions that can be flashed (erased and reprogrammed) to work with your vehicle, and while a cool “solution,” we feel that they do not live up to the hype when it comes to durability and reliability.
WHAT IS YOUR RETURN/REFUND POLICY?
CAN I CLAIM YOUR SERVICE CHARGES ON MY INSURANCE?
Absolutely! We work with many insurance companies. It’s best to call in to your provider and let them handle the rest if you have that type of vehicle coverage. When making the request with your insurance company, let them know your preferred vehicle key specialist is Delaware Auto Keys.
AUTO LOCKSMITH VS DEALERS – IS THERE A DIFFERENCE?
The ‘key’ difference between an auto locksmith vs a dealership is specialization. Dealerships are multi-purpose businesses. They may be able to produce a key for your vehicle eventually, but it’s not their primary function. Our automotive technicians are specialists; we focus on the automotive sector only so we can save our clients time and money. No more dreaded wait times sitting for hours in a service area. Let us simply come to your location all at your convenience. We’re experts at what we do as we do one thing all day…. Make keys for vehicles – we keep it simple.
HOW LONG DOES IT USUALLY TAKE TO HAVE A KEY PRODUCED FOR MY VEHICLE?
Good question, we can tell you speed and efficiency are important to us. Usually it takes no longer than 15 minutes to produce a working key for your vehicle. But, we have seen some instances where it only takes less than five minutes. We’re extremely fast and most of all very good at what we do.
HOW LONG HAVE YOU BEEN IN BUSINESS?
We’ve been in business for over 11+ years. We opened up for business on September 9th, 2009.
WHAT HAPPENED TO ABSOLUTE LOCKSMITH?
Absolute Locksmith went through a company rebranding and business name change. We are now strictly an automotive locksmith so wanted to have a company name that accurately represented our specific scope of work.
I NEED A VEHICLE KEY BUT I’M NOT THE OWNER?
We first will need to have the owner complete our Vehicle Owner Authorization – Additional Authorized Person(s) form. Only upon approval and submission/verification of that form will we proceed. Please DO NOT attempt to book service if you are unable to get owners permission – we require this in order to proceed – otherwise service will not be rendered until we recieve the completed form directly from the vehicle owner. If the vehicle owner authorizes another person to have the authority to act on behalf of the vehicle owner’ absence we will grant that service be provided to , but only if we have permission from owner.
Please Note: Both the vehicle owner / additional authorized person(s) need a valid State/Govt. issued ID.
WHAT IS KEY ORIGINATION?
This term is used to define an “all keys lost” situation. If you’ve lost or had your keys stolen we use the term “originate” meaning we produce from scratch.
WHAT IS A TRANSPONDER KEY?
Chipped or transponder key has a security component that has a RFID (Radio Frequency Identification) chip embedded in the key. This type of key is a manufacture industry standard because the chip adds an extra layer of security to the ignition lock. When a key is inserted into the ignition of a car with an immobilizer system, the car verifies/checks the value that is stored within the transponder. If the value is stored within the vehicle’s engine Immobilizer then the car will start, if not it will fail to start. These immobilizer systems are in most newer vehicles and are becoming more common. Chances are your vehicle is equipped with this anti-theft system.