Cancellation Policy

Last Modified: January 19, 2021

Delaware Auto Keys offers several different purchase options for use of the Services. You may pay for the Services by credit card. You represent and warrant to Delaware Auto Keys that any payment information you provide to Delaware Auto Keys is true and correct that you are authorized to use such payment account. You agree to promptly update your account information with any changes that maybe necessary (for example, a change in your billing address or credit card expiration date).

However, from time to time and in our sole discretion, we may choose to provide to you with a one-time refund, discount, or other consideration (“credit”). The provision of a credit to you in one instance does not entitle you to a credit in the future for a similar instance, nor does it obligate us to provide credits in the future, under any circumstance.  If you have a question about our refund policy, contact Delaware Auto Keys.

Special Orders orders cannot be cancelled. For more details please see our Special Order FAQs page.

In the case of prepaid services booked through our website, a cancellation fee, plus applicable taxes, may be charged if the service is cancelled in full. You will be refunded your original payment amount minus the cancellation fee. Any partial cancellation of prepaid services will be refunded to your credit card after the remaining service has been performed.

*Cancellations made  72  hours or more in advance of the scheduled service date, will receive a 100% refund. Cancellations made within less than 72 hours of scheduled service date will incur a 20% cancelation fee, or forfeit of deposit – whichever amount is greater.

IMPORTANT: Special Orders cannot be cancelled.